Obligation to Support in Times of Distress
Discussing life events whether it is your own or that of another person can be challenging and may invoke a strong emotional reaction.
Should this occur during the interview process you must be prepared to support the person you are interviewing through this time. Some options may include
- Delay asking any further questions and allow the person enough time to compose themselves as required throughout the interview
- Offer to move on to other areas of discussion or offer to come back to the questions or area that is causing the emotional distress
- Ensure that the person is emotionally prepared to continue the interview or emotionally stable before leaving the person
- If they remain emotionally upset, validate their emotions and offer possible coping strategies. E.g.: "I can see you are very upset. Can we call a family member, friend or neighbour to come and sit with you?”
Do not ever leave a person on their own when there is a risk that they will self-harm always ensure they left with support from a mental health worker, family members or close friends before you leave the interview.
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